Four Main Security Aspects in the aq999 App
The policy is short, but in practice account, cookies, and device data are used for different purposes
1. Account Security
Login, session, and device fingerprints are kept together, allowing quick detection of unauthorized access
On average, verification ends within 2
2. Cookie Control
Site language, login status, and preference settings are stored in cookies; disabling essential cookies may cause some features to not work properly
You can manage cookies from your browser
3. Data Minimization
Only as much data as necessary to run the service is collected; unnecessary data is not kept separately
This is the essence of data minimization
4. User Rights
Accessing, correcting, deleting data, and objecting are all possible, whether from Dhaka or another city—the process is the same
Requests are answered within 30 days
What data is kept
When you access the aq999 App, some basic information is automatically collected, including device type, browser, IP, and session duration
When registering, name, phone number, and account verification information may be added; if there are transactions with Bangladeshi payment processors like bKash, Nagad, or Rocket, those references may also be recorded
- Account Profile Information
- Device and Login Logs
- Cookies and Preference
- Support Chat History
Legal Basis for Processing
Not all data is kept for the same purposes; some are required by contract, some come from your consent, and some are kept for legitimate interests
For example, logging in without session cookies is hard, and login behavior analysis is needed to prevent fraud
When Does Which Basis Apply
- Contractual processing required to operate the service
- Separate consent for marketing cookies
- Legitimate interests for security checks
Why data is used
For example, when you log in from the Dhaka office, the system quickly identifies your session, and if abnormal access is detected, extra verification is requested
Data is also used for account support, language preference, and secure navigation; this keeps the user experience smooth, but personal information is not unnecessarily spread
- Keep Account Active
- Security and Fraud Prevention
- Improve Service
- Speed Up Customer Support
Who data is shared with
aq999 does not share full data with any third party; if needed, only limited data is shared with processors such as hosting, analytics, or support tools
These processors operate under contract; they cannot use data on their own
Sharing by Category
- Hosting and Infrastructure Providers
- Email and Notification Services
- Customer Support Tools
- Security Monitoring Tools
International Transfers
Some servers may be outside Bangladesh, so when data moves to another country, protection agreements and compliant rules are applied
This ensures Dhaka users are protected, and the data of users in other regions remains on the same standard
- Standard Security Agreements
- Limited Access Control
- Encrypted Transfer
How long data is kept
Data is deleted or anonymized when no longer needed; some logs may stay for a few days for legal or security reasons
General account information remains while the account is active, and cookies typically expire according to browser settings
Typical Retention Period
- Session Logs: Short Term
- Support Tickets: Until the Investigation is Complete
- Account Information: While the Account is Active
What Are User Rights
You also have the right to view, correct, erase, delete, and export your own data, especially regarding marketing or profiling.
If any information is incorrect, request corrections promptly; if needed, you may file a complaint, and it is tracked separately.
- Data access
- Correction
- Delete
- Objection
- Portability
- File a complaint
Contact the DPO
If you have questions about privacy, you can write directly to the data protection team; usually a response is provided within 30 days after identity verification.
In simple terms, aq999 Login, aq999 Register, and aq999 APK-related data questions go through the same channel.
If you contact from Dhaka or any other area of Bangladesh, the same process applies for detailed assistance. aq999 Help page See, and if needed aq999 Contact Go to section
The bottom line: data protection, cookie controls, and user rights are viewed together in the aq999 App if you wish. aq999 Register You can go back to the page to review your account settings, or aq999 App You can review the main features on the page again.